Stay Calm — Panicking may make it harder to retrace steps.
Search Nearby Areas — Check your hotel, Masjid areas, transport, or Ziyarah spots.
Report to Authorities:
Police Station: File a lost passport report (Police: 999)
Obtain an official copy of the report — required for replacement.
Contact Your Embassy / Consulate:
They can issue an emergency travel document or temporary passport.
Keep the embassy’s contact saved before traveling.
Inform Your Hotel / Group Leader:
Hotels often assist in communication and provide guidance.
Keep a digital copy of passport, visa, and ID in your phone or email.
Carry your passport in a secure pouch instead of your bag.
Only take it out when absolutely necessary.
Dehydration / Heatstroke – from long hours in the sun and walking
Fatigue / Exhaustion – especially during Tawaf & Sa‘i
Respiratory infections / Colds – due to crowds
Chronic conditions flare-up – diabetes, heart, asthma
Stop and Rest – find a shaded or quiet area
Hydrate – drink water or Zamzam
Seek Medical Attention – call Saudi Red Crescent: 997 or visit nearest hospital/clinic:
Makkah: King Abdulaziz Hospital, Al-Noor Specialist Hospital
Madinah: Ohud Hospital, King Fahd Hospital
Medication – always carry your prescription medicines and a small first-aid kit
Avoid Crowds – if contagious or feeling weak, postpone Tawaf/Sa‘i
Drink plenty of water, especially during hot months
Rest between rituals to avoid exhaustion
Carry snacks and medicine for chronic conditions
Wear breathable, comfortable clothing and shoes
Lost passport: report immediately to police + embassy, keep digital copies
Illness: rest, hydrate, seek medical help, and don’t push through exhaustion
Always travel prepared: essential medicines, ID copies, water, and contact numbers
